ALEPH HOSPITALITY × DEEP HOSPITALITY

The SOP Library, Property-Fitted

Standard Operating Procedures (SOPs), the Working Session · Michlifen and Marchica · July 2026

THE HOUR

A working session, not a presentation.

01

You’ve read the page

– the charter went out in advance; we won’t re-read it to you

02

Fiona shows us the library

– how the files are organised today: the template, the index, the French versions

03

We ask, you correct

– goal, scope, and risks, validated or changed by you

04

We leave with a signed page

– the blanks filled, and the adaptation cleared to start

THE GOAL

Have we understood it correctly?

FROM THE CHARTER

To turn Aleph’s generic operational SOP library into property-true documents for Michlifen and Marchica: the Category A set, roughly [150 to 200 of ~1,000], adapted to each resort’s identity, aligned across English and French, and validated by the hotel teams, in step with Aleph’s Category A milestone.

The test, in Jad’s words: not copy-paste across the two resorts, but SOPs the teams can be judged against, tailored to a Swiss chalet in the Middle Atlas and a lagoon resort on the Mediterranean.

TO THE ROOMIs that the job as you see it, and is end August the date we hold to?

THE TWO PROPERTIES

One collection, two identities.

MICHLIFEN RESORT & GOLF · IFRANE

1Middle Atlas mountain luxury – Swiss chalet character, fireplaces and cedar forests

2Heritage, golf, wellness, and gastronomy carry the experience

3Seasons matter: winter and summer are different hotels

4General Manager (GM) Abdelaziz Oumeziti; validation happens on his floor

MARCHICA LAGOON RESORT · NADOR

1Mediterranean lagoon lifestyle – light, water, and long horizons

2Beach, wellness, weddings, and destination dining lead

3Cluster roles shared with Michlifen; the SOPs still split

4GM Alain Cizo; validation happens on his floor

TO THE ROOMIn your words: what makes each of these unmistakably itself? That answer steers every adapted page.

THE LIBRARY

What we think we are inheriting.

01

One library

– roughly 1,000 Word documents with a template and an index, on Google Workspace

02

French, done properly

– professionally translated and checked one by one; an asset we align to, not redo

03

A, B, C

– Category A first: safety, compliance, financial controls, and luxury service standards

04

Known gaps

– Rooms has SOPs but no divisional manual; the new Food and Beverage (F&B) manual is not yet correlated with its older SOPs

TO THE ROOMWhat else should we know before we open the files?

SCOPE

What’s missing, and what shouldn’t be here?

IN

1Two properties only: Michlifen and Marchica

2Architecture agreed first with Fiona, building on today’s index

3Proof of concept: one division at one property, read back, then widen

4Category A operational SOPs, each resort’s identity woven in

5English masters; the existing French aligned, not redone

6The method handed over: your team runs the next property

OUT

1Writing new SOPs from scratch

2Categories B and C beyond the agreed framework

3Admin SOPs, the ONOMO set, and franchised hotels

4The intranet build and SOP bots: a later module this work feeds

5Forbes or LQA: sequenced after adaptation

TO THE ROOMThe clay is still wet today. Shape it now; after today, new ideas join the backlog.

THE BLANKS

Five things only you can fill in.

1

The first division

– Rooms, Revenue, or Food and Beverage (F&B): which proves the method best, judged from the samples

2

The first property

– Michlifen or Marchica to carry the proof of concept

3

The samples

– one or two SOPs plus the index; the honest effort estimate follows from them

4

The walkthrough

– a date with Fiona and Annette for the tour of how the library is organised

5

What done means

– who signs off a property-fitted SOP: the GM, the department head, corporate, or all three

TO THE ROOMFilled here, written into the charter, signed. Then we start.

RISKS

What are we not seeing?

Dates already promised

The owner has been shown a July to September plan. Today we align the charter to those promises, or reset them together; guessing serves nobody.

Translation scope

The programme deck assigns translation to the AI partner; the French versions are said to be done. We confirm exactly which documents are covered before touching either language.

Inherited content

The library has been copied and recopied between companies over the years. Ownership and confidentiality are checked before anything is restructured.

The owner’s own AI

Their asset manager checks the output with his own tools. Good: the test is that each page fits the hotel, and that is the test we build to.

TO THE ROOMWhat would you add? Naming a risk costs nothing. Missing one does.

FROM HERE

Three sends and a date.

THE COMING WEEKS

Samples land

We read them and size the effort honestly before committing the plan.

The walkthrough

Fiona and Annette show us the structure before we restructure anything.

The proof

One division at one property, adapted, read back, and validated on the floor.

WHAT WE NEED

1The sample SOP set and the library index, into 02_SOPs in the data room

2The list of completed manual work per division

3A date for the walkthrough call

TO THE ROOMEverything on this page is tracked on the data register, day by day. Could the three land this week?

Let’s get to work.

Caroline Hardmancaroline.hardman@deep-hospitality.com+66 92 246 0291 Nitin Thariyannitin.thariyan@deep-hospitality.com+971 56 537 2122